As we have been telling you in our previous posts how TimeSvr can be a very beneficial resource for growing startups and entrepreneurs. Today, we are going to quote real examples where TimeSvr facilitated a medium sized business providing them with great opportunity to save time as well as money.
A Real Time Example:
A successful web hosting provider operates by signing up accounts with its customers 24/7/365 and also requires an immediate follow up from a sales representative prior to the setting up their account. The call made to the customer verifies the payment information and also presents setup choices to the user, providing a human interaction in an otherwise mechanical process.
Before:
Before using TimeSvr, the company routed sales through its own support department, operating 12 hours a day, 5 days a week. This meant that the users who sign up at odd hours or on the weekends had to face an extended delay before they could receive their follow up call. This led to increased number of complains and customer dissatisfaction from Day 1.
As you can see the company required a round-the-clock sales department to instantly verify and complete orders. This means double the cost of operating a sales department and making the whole thing prohibitively expensive.
After:
On discovering TimeSvr, the Founder of the company quickly became our satisfied Personal Plan User. TimeSvr proposed them with a solution where a simple web-panel was designed that reports back to TimeSvr every time an after-hours sale was made. A trained and dedicated assistant then makes a call to the customer within less than 5 minutes of time after receiving it, using a prepared list of questions which are then used to create an account for the user. The whole exercise now takes just 2 to 3 minutes for execution. As a result TimeSvr is now handling 15 – 20 calls per day for the client beginning from January, 2009.
Result:
Having seen the benefits of trained on-demand labor, the management has decided to shift their complete sales support to TimeSvr in March. As we stand today, TimeSvr proudly empowers every new user in establishing their account, 24 hours a day, 7 days a week. The client has reported that they have managed to reduce 55% off their sales cost while shifting to a 24/7 setup at the same time, making TimeSvr Dedicated a no-brainer for the smart company with a sales or support problem.
If you are facing any problem like this and are interested in using service of TimeSvr, do write to us and we will be delighted to make things easier for you.
Filed under: Testimonials, 24/7 service, calls, customers, how to reduce sales cost, medium sized business, sales cost, Time Management